Privacy Policy
Your data protection and privacy rights matter to us
Introduction
At veluntharomisy, we understand that your privacy is fundamental to building trust in digital banking security. This comprehensive privacy policy explains how we collect, use, protect, and manage your personal information when you use our digital banking security platform and related services.
This policy applies to all users of veluntharomisy.com and covers all personal data processing activities conducted by veluntharomisy Pty Ltd, registered in Queensland, Australia. We are committed to complying with the Australian Privacy Principles under the Privacy Act 1988 and other applicable privacy laws.
Information We Collect
Personal Information
We collect various types of personal information to provide our digital banking security services effectively:
- Contact details including name, email address, phone number, and postal address
- Identity verification information such as driver's licence details or passport information
- Financial information including bank account details and transaction history
- Professional information such as employment status and income verification
- Device information including IP address, browser type, and operating system
- Usage data about how you interact with our platform and services
Automatically Collected Information
Our systems automatically collect certain information when you visit our website or use our services. This includes technical data about your device, browsing patterns, and interaction with our security features. We use cookies and similar technologies to enhance your experience and maintain security protocols.
We collect this information through various means including direct input from users, automated systems, and third-party verification services. All collection methods comply with Australian privacy legislation and industry security standards.
How We Use Your Information
Your personal information enables us to provide secure, reliable digital banking services. We process your data for several specific purposes, each designed to enhance your security and service experience.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account verification and security | Identity documents, contact information | Legal compliance and legitimate interests |
| Service provision and support | Account details, usage data | Contract performance |
| Fraud prevention and security monitoring | Transaction history, device information | Legitimate interests and legal obligations |
| Regulatory compliance | All collected personal information | Legal obligations |
Data Sharing and Disclosure
We share your personal information only when necessary and in accordance with Australian privacy laws. Our sharing practices are strictly controlled and monitored to ensure your data remains protected.
Third-Party Service Providers
We work with carefully selected third-party providers who assist us in delivering our services. These include identity verification services, cloud infrastructure providers, and cybersecurity specialists. All third parties are bound by strict confidentiality agreements and must meet our security standards.
Regulatory Bodies
We may share your information with Australian regulatory bodies including AUSTRAC, ASIC, and other relevant authorities when required by law. This sharing occurs only as necessary to comply with legal obligations and regulatory requirements.
Your Privacy Rights
Access Your Data
You have the right to request copies of your personal information we hold. We will provide this information in a clear, accessible format within 30 days of your request.
Correct Your Data
If you believe your personal information is inaccurate or incomplete, you can request corrections. We will update your information promptly upon verification.
Delete Your Data
You can request deletion of your personal information, subject to legal and regulatory requirements. Some information may be retained for compliance purposes.
Restrict Processing
You can request restrictions on how we process your personal information in certain circumstances, such as when you contest the accuracy of the data.
Data Security Measures
Protecting your personal information is our top priority. We employ multiple layers of security controls designed to safeguard your data from unauthorized access, disclosure, or misuse.
Technical Safeguards
Our technical security measures include end-to-end encryption for all data transmissions, secure data storage with AES-256 encryption, regular security audits, and continuous monitoring systems. We maintain ISO 27001 certification and follow industry best practices for information security management.
Administrative Controls
Access to your personal information is restricted to authorized personnel who require it to perform their job functions. All staff undergo regular security training and are bound by confidentiality agreements. We maintain detailed access logs and conduct regular reviews of data access patterns.
Data Retention and Disposal
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and comply with legal requirements. Different types of information have different retention periods based on regulatory requirements and business needs.
- Account information: Retained for 7 years after account closure as required by Australian financial regulations
- Transaction records: Maintained for 5 years in accordance with anti-money laundering requirements
- Identity verification documents: Kept for 7 years following account termination
- Marketing communications data: Retained until you withdraw consent or for 3 years, whichever is sooner
- System logs and security data: Typically retained for 12 months unless required for ongoing investigations
When information reaches the end of its retention period, we securely delete or destroy it using methods that ensure complete data erasure. Our disposal procedures meet Australian Government security standards for data destruction.
International Data Transfers
While we primarily store and process your data within Australia, some of our service providers may process information internationally. When we transfer data overseas, we ensure appropriate safeguards are in place to protect your information.
All international transfers comply with Australian privacy laws and include contractual protections equivalent to Australian Privacy Principles. We only work with countries and organizations that provide adequate data protection standards.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and maintain security. You can control cookie settings through your browser, though disabling certain cookies may affect website functionality.
Types of Cookies We Use
- Essential cookies: Required for website functionality and security features
- Performance cookies: Help us understand how users interact with our website
- Functional cookies: Remember your preferences and personalize your experience
- Analytics cookies: Provide insights into website usage and help us improve our services
Changes to This Policy
We review and update this privacy policy regularly to ensure it remains current with our practices and legal requirements. When we make significant changes, we will notify you through email or prominent website notices at least 30 days before the changes take effect.
We encourage you to review this policy periodically to stay informed about how we protect your information. The date of the most recent update is shown at the top of this policy.
Contact Information
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact our Privacy Officer using the details below:
We aim to respond to all privacy inquiries within 30 days. For urgent matters relating to data breaches or security concerns, please call our emergency contact line available 24/7 at +61 889 202 000.